Authenticated Indigenous company located in Almonte, Ontario, Canada, on unceded Algonquin Territory. Pickups are by Appointment only. Please call before coming 613-256-9229.
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Refund & Return Policy

Our guarantee to you… If for any reason you are unhappy with the products you received, you may return them within 21 days of receiving the order (from the date of pickup for local pick-ups, or from the date of delivery for shipped orders) for a full refund* (some exclusions apply).

* Refunds cannot be issued for shipping costs on orders that have already been shipped. In the event that all or some of your order is being returned for a refund due to an error or change of mind on your part, you will be responsible for the shipping costs incurred from returning the item(s) to us (this cost will be deducted from your refund unless shipping costs exceed your eligible refund amount, in which case you will be invoiced for the additional cost). No refund will be issued for any item(s) that are returned to us used, opened, tampered with, missing parts/pieces, or otherwise in poorer condition than it arrived to you in.

How Do I Make a Return?
  1. To make a return, contact our customer service team (call ((613)256-9229 ext. 1) or email (service@tltp.ca) to begin the return process. If contacting us via email, please include your order number, your full name (as given in your order), and your reason for wanting to return the item(s), along with any photos of the product if your reason for wanting to return is due to unsatisfactory quality or damage to the item.
  2. Upon receiving your request for a return, our team may request further information (including photos) about the condition of the item to determine its’ eligibility for return. In order to be eligible for return, the item(s) must:
    • Be in the condition they arrived to you in,
    • Include all parts/pieces* (unless a part/piece was missing when you received the order),
    • Be unused, unopened, and/or sealed (with the exception of items that were of unsatisfactory quality and/or arrived damaged)

* For items such as art prints, greeting cards, and crafts by artists, we require that any packaging, tags from the artist, or information slips (such as certificates of authenticity or artist information sheets) be included to be eligible for return.

  1. If our customer service team determines the item(s) to be eligible for return, we will create a return label on your behalf with the courier initially chosen to ship your order. In order to create the return label, we will require that you provide the dimensions and weight of the package the item(s) will be returned in (we recommend using the box the item(s) arrived in, if possible). We will then email you a PDF of the shipping label for you to print and attach to the box.

    For orders that were shipped via Canpar, depending on if a local drop-off location is available, we may schedule the package to be picked up from you; in this case, we will require a date and timeframe that you will be available to have the order picked up.

    Please note that, for returns made due to an error or change of mind on your part, you will be responsible for the shipping costs incurred from returning the item(s) to us (this cost will be deducted from your refund unless shipping costs exceed your eligible refund amount, in which case you will be invoiced for the additional cost).

  2. Once we receive the returned item(s), our team will inspect the item(s) to ensure that they are in a condition as you have described and are indeed eligible for return. Once the item(s) have been cleared for return, a refund for the item(s) (minus any applicable shipping and/or re-stocking/admin fees) will be provided to your original method of payment. If it is not possible to refund your to your original method of payment, we can provide you with store credit.
Can I Exchange The Item I Ordered For Another?

In the event that you wish to return an item and exchange it for another item (or items), provided that the exchange is due to an error or change of mind on your part, you are responsible for the expense of re-shipping the new item. If the item(s) you wish to exchange for has a different cost to the original item:

  1. If the new item(s) cost less than the original item, the difference will be refunded to your original method of payment,
  2. If the new item(s) cost more than the original item, you will be responsible for paying the difference.
What Do I Do If The Item(s) I Received Are Damaged Or Are Of Unsatisfactory Quality?
  1. If any item(s) in your order arrive damaged or are of unsatisfactory quality, follow our return procedures as outlined above, and be sure to document the issue with the product, including photos if possible.
    1. If the item(s) are damaged: to determine if the damage is due to mishandling in shipping, note the condition of the box your order arrived in. If there are any signs of damage to the package, photograph this damage. Also note the packaging of the item within the box; if it appears that the damaged item(s) were not packaged appropriately/adequately, photograph/document how the item(s) were packaged. IMPORTANT NOTE: If the damaged item(s) in your order are exempt from liability from couriers due to fragility or any other reason, we will not be able to provide any refunds or replacements, as we are not responsible for any damage caused by the courier, and if we cannot receive reimbursement from the courier due to their exemption of liability for such items, we cannot provide reimbursement.
    2. If the item(s) are of unsatisfactory quality: please explain in as much detail as possible the issue in quality. If the quality issue is visible enough to be photographed, please provide photos of the item(s) that clearly show the issue in quality.
  2. If our customer service team deems that the item(s) are in fact of unsatisfactory quality and/or damaged:
    1. If the item(s) are being returned to us, the refund will be processed as soon as we have received the item(s) back to us, or,
    2. If we do not wish to have the item(s) returned to us, the refund will be processed as soon as possible.
    1. If we wish to have the item(s) returned to us, we will provide a shipping label for your return (as outlined in section 3 under “How do I make a return?”). The cost of shipping this return will be at our expense.
    2. If we do not wish to have the item(s) returned to us, we ask that you dispose of the item(s) responsibly and respectfully – if the item(s) can be safely returned to nature (such as with dried herbs and other natural, biodegradable items), we ask that you do so if possible.
    3. If you wish to have the item(s) replaced, replacement item(s) will be shipped out by our team as soon as possible. We will be responsible for covering the shipping costs for shipping replacement items.
    4. If you do not wish to have the item(s) replaced and instead wish to receive a refund:
Exceptions:

Final Sale Items:

Many of our artist's products are sold on a consignment basis. Because of the terms and agreements we have with our featured artists, most artist products are final sale and cannot be returned.*

Items that are final sale include pieces by:

Products marked as "special order items" are final sale and cannot be returned or refunded, except in the event of a quality issue or if the item arrives damaged.

*In the event that an error is made on our part, exceptions may be made to issue refunds/returns.

Additional Notes Regarding Refunds:
  1. Refunds must be made to the original form of payment, with some exceptions:
    1. If the original form of payment was EFT, you will be given the choice to receive your refund via EFT, cheque, or store credit.
    2. If the original form of payment was a cheque, you will be given the choice to receive your refund via cheque or store credit.
    3. If for some reason you cannot be refunded to your original form of payment, we can provide the refund in the form of store credit.
  2. For returns that are being shipped back to us, we cannot process refunds until the item(s) have been returned to us and inspected by our team. Shipping times for returns will vary depending on your location and the courier.
  3. Once we have processed your refund, the time it will take for your refund to be received may vary:
    1. If your refund was processed on a credit card or Paypal, it will likely take about 3-5 business days for the refund to appear in your account.
    2. If your refund was processed via EFT, it can take about 24-48 hours for the refund to appear in your account.
    3. If your refund was processed via E-Transfer, the refund should appear in your account almost immediately (if your E-Transfer account requires a security question, the refund will not appear until you accept the E-Transfer and enter the answer to the security question).
    4. If your refund was processed by cheque, the time it will take for you to receive the cheque via standard Canada Post Lettermail will vary depending on your location.
    5. If your refund was processed on a gift card or store credit, it will be added to your account immediately.

If you have any further questions about our return and/or refund policies, please contact us and we'll get back to you as soon as we can.