Stay safe, be well, and in the words of one of our beloved Elders, "always have a purpose."

Shipping Information

Note that shipping times, as indicated by the shipping calculator, are calculated by the shipping company from the point when the shipping label is made and the parcel is picked up from the store. This does not include processing timeMost orders are usually processed and shipped within 1-2 business days but we do ask that you allow us 5-10 business days for processing, plus shipping time,  the event that we become unexpectedly busy. If you are in a rush PLEASE be sure to send us a note in the notes field below the shopping cart, or follow up the order with an email or phone call to ensure that it is on our radar.  

Note that Canada Post Small Packet US Air does not include tracking.

SIGNATURE OPTIONS ARE UNAVAILABLE DURING THE COVID CRISIS

Canpar:

Note, if your order is going to an apartment complex, the Canpar driver will NOT leave your package in the lobby. If you have a concierge that can accept and sign for parcel deliveries, you must specify this on the shipping label note field. An attempt to delivery will be made and a note may be placed on your lobby door, but there are no guarantees since the lobby is a public area. 

If you live in an apartment or are otherwise unavailable to sign for a Canpar delivery, you can opt have it shipped to a Canpar Smart Spot and pick up your package at your own convenience. Visit http://www.canpar.com/en/ship/faq_smartspots.jsp for more details.

Shipping Costs:

Due to the fact that we offer such huge discounts on bulk orders, is the reason we charge for shipping on all orders. This is easier for us and keeps it fairer all around. Shipping costs are determined by the weight, size, destination and method of transportation for your order.

IN THE EVENT OF A CANADA POST STRIKE:
In the event of a Canada Post strike, we will use Canpar. If you would like your parcel left without a signature, please let us know ahead of time. However, Canpar will not leave a parcel in an apartment building. Your parcel can be made available at the nearest Canpar outlet.
 

Please note that international orders shipped using the  “International Parcel Service” option can take 6 weeks or more and will not have tracking available unless you specifically request it. 

INTERNATIONAL SHIPMENTS

Turtle Lodge Trading Post Inc. is not responsible for any customs and duties on exports from our store in Canada to your location. Research your country's policies on tariffs before placing your order.

JUST $5 TO SHIP ANYWHERE IN CANADA!

With Turtle Lodge Trading Post's brand new and exclusive "$5 to anywhere in Canada" lettermail/small packet shipping, you now have the option of sending small items without the added expense of tracking or insurance. 

Our new $5 shipping option only works for certain items that fit within Canada Post's parameters for oversized lettermail. Items that do not exceed a combined weight of 500g and combined dimensions of 38 x 27 x 2 cm (15 x 10.5 x 3/4") are eligible for this no-track, non-insured service. 

Items currently included in this service include greeting cards, DVD's (up to 2 at a time), some books, cloth and leather pouches, leather medicine bag kits, Sweetgrass stubbies & Pipelighters, cloth masks, journals, colouring books, notebooks, ribbons, and magnets.

You'll have to play around with the quantities and combinations but we're sure you'll be pleased to see how much you can add. The main key is to not to exceed 2 cm in thickness.

You'll know if your item qualifies if the $5 shipping option shows up when you get to the shipping selections. Remember, this option does not include tracking or insurance