EVERY CHILD MATTERS. BRING THEM ALL HOME!

Shipping Information

Note that shipping times, as indicated by the shipping calculator, are calculated by the shipping company from the point when the shipping label is made and the item is picked up from the store. They do not include processing time. Most orders are usually processed and shipped within 1-2 business days but we do ask that you allow us 5-10 business days for processing in the event that we become unexpectedly busy. 

Note that Canada Post Small Packet US Air does not include tracking.

SIGNATURE OPTIONS ARE UNAVAILABLE DURING THE COVID CRISIS

Canpar:

Note, if your order is going to an apartment complex, the Canpar driver will NOT leave your package in the lobby. If you have a concierge that can accept and sign for parcel deliveries, you must specify this on the shipping label note field. An attempt to delivery will be made and a note may be placed on your lobby door, but there are no guarantees since the lobby is a public area. 

If you live in an apartment or are otherwise unavailable to sign for a Canpar delivery, you can opt have it shipped to a Canpar Smart Spot and pick up your package at your own convenience. Visit http://www.canpar.com/en/ship/faq_smartspots.jsp for more details.

Shipping Costs:

Due to the fact that we offer such huge discounts on bulk orders, we charge for shipping on all orders. So in essence, free shipping is already built into your bulk discount. This is easier and keeps it fairer all around. Shipping costs are determined by the weight, size, destination and method of transportation for your order.

IN THE EVENT OF A CANADA POST STRIKE:
In the event of a Canada Post strike, we will use Canpar. If you would like your parcel left without a signature, please let us know ahead of time. However, Canpar will not leave a parcel in an apartment building. Your parcel can be made available at the nearest Canpar outlet.
 

Please note that international orders shipped using the  “International Parcel Service” option can take 6 weeks or more and will not have tracking available unless you specifically request it. 

INTERNATIONAL SHIPMENTS

Turtle Lodge Trading Post Inc. is not responsible for any customs and duties on exports from our store in Canada to your location. Research your country's policies on tariffs before placing your order.